Thank you, if you could just ask them to give more than the very basic training to the staff that would be incredible, we can all read the help pages so when speaking to customer services I'd expect them to know more than on the help pages. This isnt just the generic customer services, these are dedicated teams for some of ebays biggest markets, the training they get is way below what I'd expect, I feel embarrassed for them when I have to tell them I can read a help page and I expect them to know more than me.