@pegr-834437 wrote:
Hi,
Is there any chance you can pass this message onto the relevant department (Authentication Guarantee) the new move is a suicide decision by eBay, the site is already flooded with fakes and people selling just below the limit and ripping people off on the site, to which eBay dont care unless the brand alert them to it yet somehow think moving the level of entry to £200 is somehow a positive.
This has removed any safeguard that we as sellers (the people who pay eBay thousands of pounds a year) had as now eBay will use the good old line of sorry we are just a marketplace platform and dont actually see the item we just put the buyer and seller together so we cant be sure that brand new account with zero feedback has sent back a different item and not the £175 trainers you an account with 20k feedback all positive claim to have sent, please use the 50% deduction on a refund that's available as a trust loyal seller.
The rollout of this has been nothing short of a joke with customer services having no clue and the help page being as clear as mud on a football pitch in the 1970's. Once again eBay has seen a system that was working well and thought hey lets not fix the thousands of bugs but lets mess with something and make it multiple times worse, open the site up to yet more scammers and screw over our loyal business/private sellers.
The simple solution would be to allow your sellers (who you claim to trust and thank for their loyalty) to decide if we wanted our items to go via authentication not the buyers who hold all the cards and power in every transaction.
I know you have absolutely zero power over this but I'm hoping it can be forwarded to the correct team as they clearly haven't thought this through at all otherwise they'd see what a terrible idea this is.
Hi pegr-834437, thanks for your input.
Yes, I will pass that on for you no problem. We actually had someone last week sharing feedback around these changes as well, so I will include yours now. Anything else, please feel free to let us know.
Thank you,
Marco
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