@pegr-834437 wrote:
Hi,
Hope you are all well and enjoying the sunshine.
I may have asked this previously but my memory is going in old age. Are the mods on here real humans or just bots? I have messaged 3 different usernames multiple times and not a single reply. I am thanked for my loyalty every time I contact eBay but they can not show a single piece of courtesy in replying to a genuine question about their questionable actions. I cant start a thread on it as its agaisnt the forums T&C's so obviously the logical thing to do is to PM them but then they ignore you.
Im hoping they are bots as otherwise they are all (at least 3) incredibly rude and seem above any rules of just common courtesy which is the least I expect.
Hi pegr-834437, thanks for your question.
We have no AI/bots to do moderation in our community, it is all done manually by people. You are allowed/able to argue or reply to the actions in question taken. However, the team is not required/obligated to reply to these messages. Most of the time, they might come back to you if they think that your arguments are valid and they need to undo any actions already taken.
Thank you,
Marco
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