@pegr-834437 wrote:
Hi,
When you say you will pass feedback or issues onto certain departments or relevant teams is here any chance you can tell us which team? As these are only weekly and only for a single hour many cant be online and updates take weeks if they ever come, so we are forced to contact CS ourselves and when we say this has been raised and passed to the relevant team they ask who that team were and we look like fools or liars as we are never told so the reporting starts again at step 1.
I don't see how its anything but a positive to tell us who or even just the department you pass this onto whereas (relevant) department doesnt help anyone.
Hi @pegr-834437
Usually when we pass something back to one of other teams or departments, we will usually find the issue owner and bypass the usual CS channels. A lot of the departments here have different team designations that are internal references. So, if we say we are sending something to the trainer authentication team for example, we could be sending it to the person or related team that handles the specific issue.
We don't name staff members who handle certain issues, usually they are not public facing, so we cant share their names on a public forum.
Thanks,
Dave
