Hi

Can somebody please look at the EDD iussues we have been facing for the last year or so please? 

I have 3 day dispatch set up, and post using RM 2nd class (untracked, as most items are under £4 in value.)

I am constantly getting told to post by 3 days, but that EDD is the day after I am due to post. I have had all the usual spiel about dynamic calculations, distance and seller standing. It makes no sense. I dispatch either  Monday or  Wed/ Thursday, so some items are sent early, some on the 3rd day, but my EDDs are all the day after they are due to be posted.

My problem is that even when RM are working normally, this is not going to happen, and the buyer can open an INR case two days after I post. They very rarely then admit that the item has arrived, and I don't know if it has arrived, so have to either refund anyway or run the risk of them escalating a coupe of days later. They do not reply to messages asking if the item has arrived or not.

I know my metrics should not be affected at the moment, but I will still lose my moneyt and the item.