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@between_the_7ines wrote:

Hi Marco,

Thanks for your response.  The general advice I've received from the community is that CS Agents wouldn't be able to deal with this sort of issue, beyond advising to appeal a decision via the existing process (which isn't really an option, as outlined in my post).  Is it definitely the case that Customer Support will be able to action this at the level required, if I am to contact them again?  I'm happy to direct this to the most appropriate channel, but I'm also wary of going round in circles somewhat.

 

Thanks!

 

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Thanks for your reply, between_the_7ines.

Yes, if you contact them and you ask them to manually review this for you, they will, we have teams that take care of this kind of issues. However, if the appeal was put through already, and an outcome for the appeal was given, then they won't be able to take further actions as you cannot put multiple appeals through.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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