@jamjartoys wrote:
Hi guys,
Just one to feed back to the shipping team — and to ask whether any adjustment can be made around this.
In real-world conditions, we’re currently seeing Royal Mail take up to 10 days to deliver a Second Class Large Letter. Whilst not the longest delay we have seen; we had an example delivered today that was posted on 27th Jan, purchased on the 26th.
Despite a 2-day handling period, the delivery window shown to the buyer in eBay was 28th–29th Jan, which simply isn’t achievable at the moment. An Item Not Received case was opened on 2nd Feb (the buyer was excellent to deal with us), but the issue is clearly the delivery estimate rather than dispatch performance.
We’ve also noticed that delivery estimates being shown appear to be getting shorter rather than longer — for example, an order placed today shows dispatch by the 6th with estimated delivery 6th/7th, which again doesn’t reflect current Royal Mail performance.
Given this, could I ask whether:
The INR opening deadline can be extended to better reflect current Royal Mail delivery times, or
eBay can raise this with Royal Mail at a national level, as the estimates being shown don’t match what’s happening on the ground.
At the moment this is creating avoidable INR cases and where is my item emails, despite items being dispatched correctly and on time.
Please don't default to its working as designed as in the real world it isn't.
Thanks for taking a look.
David
Hi @jamjartoys
Thanks for the above, I've sent it over to my contact on the shipping team to review. He asked if you could send over the item IDs and he will have a look at what's happening. You can mail them to contactcommunity@ebay.com and I'll get them over to him.
We wouldn't be able to extend the INR times because this is built into the site and although it seems like a small change it could impact a lot of different parts of the site.
Ill reach out to you directly with anything sharable that I get back from shipping.
Thanks,
Dave
