@retrogam3s wrote:
I cannot manually refund the buyer, as explained the transaction has completely disappeared from my order history - so I cannot view the transaction, or any options associated with it (including the option to send a refund). Presumably, the transaction has disappeared from the buyer's end also - so they would not be able to open a case.
As it stands, there is no possible way to give the buyer their money back until eBay fixes this.
Thank you however for letting me know that any potential defect will be removed, if it comes to that. This is reassuring.
Thanks for your reply, retrogam3s.
I've just checked there, and it looks like the order has disappeared indeed. Normally, when this happens the payment that is processing will time out, and then it is automatically reverted to the buyer. However, I will keep an eye on it, just in case, and if I get further updates on it, I will let you know.
Thank you,
Marco
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