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@lesjo_69 wrote:

Hi, Monday 2nd February pm spoke to Customer Services regarding issue with not being able to answer messages. Said 24/48hours would get back to me. Still waiting so thought perhaps you have come across this issue before. Account is verified and I was asked to check out of cookies, cache data blocking access (done what I can here, an not an expert around this kind of thing). Am using laptop. No matter what I do in Messages and/ or clicking direct on the emails I received at weekend asking questions about 2 items I have up for sale all I get is a blue box pop up which will not let me write anything into it. Just tried to attach photo of the blue box but wrong format. 

Anything you can do to assist , any suggestions to resolve please ?

Thank you

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Hi @lesjo_69 ,

We do actually have an open ticket with tech for an issue with a blue screen showing for users when trying to view or access messages. Is it happening for you on viewing the messages or when you try to send a message?

Thank you,

Kat