@retrogam3s wrote:
That is all fine, and I appreciate that it is being looked into. As you can however understand, I'm keeping the buyer waiting for a very long time, and my business is having to take the fall for eBay's technical issues. If eBay are comfortable with leaving the buyer without their money for several weeks then that is on them, but I'm certainly not comfortable in doing so.
Hopefully there will be no negative impact on my account as a result of this.
Thanks for your reply, retrogam3s.
Yes, we are aware of that, and we do apologize for any inconvenience this may have caused. If you wish, you can manually refund the buyer, or get them to open an item not received case to refund them that way. If you get a defect in your account, you can let me know and if it was caused due to the technical issue, we would remove it.
Thank you,
Marco
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