@more.treasure wrote:
Some of my buyers have not yet been refunded for unused simple delivery labels. The transactions I'm looking at are all more than 40 days ago - 1 from September, 1 in November and 4 in December. I called customer services on Sunday but their advice was to tell the individual buyers to contact Ebay customer services themselves to request repayment of the postage amounts. I thought this was supposed to be automatic.
Is there a problem with some cases, or is there now a significant backlog in dealing with these refunds? If the buyer does have to make a claim, at what point should they make it?
Hi more.treasure, thanks for your question.
I've just checked there, and no we have no reports suggesting an issue with this particular topic. This is an automatic process, and the buyer should see the refund eventually in their bank statement.
If they are not seeing a refund, they will have to contact us themselves, as you as the seller are not involved on the refund of the label, so we cannot action this from your account, they will have to contact us, so we can get that resolved for them.
Thank you,
Marco
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