@wellingnorth wrote:
A little while after the Buyer Protection Fee was introduced the listing page added functionality to show the amount the seller would received as the well as the price the buyer would see including the BPF, like this:
This was a great improvement. Howevever the best offer area on the same page could do with the same functionality added as the lack of it is creating a space for misunderstanding between buyers and sellers. At the moment it looks like this:
It's not clear from this whether the 'Minimum Offer' or 'Auto-accept' amounts include the BPF or not. From experience for the 'Minimum Offer' it seems like it does not.
If I tell a buyer that I will accept an offer of £100 and put £99 in the 'Minimum Offer' field an offer of £100 will be automatically rejected, because the amount that they are entering includes the BPF but the amount I am accepting does not.
It would help if the Best Offer area would at least state whether the amount includes the BPF or ideally show the amount including and excluding BPF as the starting price area does.
Thanks for the above, I can see how it could lead to an issue alright.
I'll pass this over to the site team as an improvement suggestion. It might be something they can work in to a future update.
Thanks,
Dave
