@perfectionist11 wrote:
I have already contacted support via phone, and the agent confirmed that there are no restrictions on my account and all previous holds have been removed.
Despite this, I still receive the same error messages and cannot access my account settings, add a bank account, withdraw funds, or use my balance.
This is clearly a technical issue on my account, not a security restriction.
Hi perfectionist11, thanks for your reply.
I've just got confirmation this is not a technical issue, they've advised for you to contact our customer service team, so the security team can take further steps to help you get this fully resolved. Please note that as much as we would like assist you further over this channel, this is not something we can do over this channel due to privacy and security reasons, so we would be unable to assist any further with this.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
