@cvmotors wrote:
Hello, I have a problem with a seller who sent me a printer, so badly packed in a lightweight cardboard box that it was broken on arrival. It is not repairable, it is scrap. Now he is not responding, what should I do?
Hi @cvmotors
If you haven't already, you can open a return up to 30 days after receiving the item. The seller will have 3 business days to reply. If they still don't come back to you after that, you can escalate to us and we step in.
You can find the steps for opening a return here.
Thanks,
Dave
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