Sorry it's a long post, but can you tell me where do we stand on removal of defects in relation to Royal Mail strikes?

I spoke to CS rep earlier today about having 2 late delivery defects removed from my account which were due to the Royal Mails strikes.  I was told at first that they can only be removed if I have uploaded tracking information.  This is not how the Ebay announcement reads and I think it is very misleading and the CS rep agreed with me and said that he would escalate the matter.  I am aware that a lot of items which I posted on Wednesday 26th October still have not arrive yet – so I am expecting more late defects on my account.

The announcement says :-

“eBay will continue to automatically protect your performance until Friday 9 December for transactions for:

Your late delivery rate, which will be removed for transactions with estimated delivery dates until Friday 9 December.

Your “item not received” count in your Service Metrics dashboard will be automatically removed.

We will also remove any negative and neutral feedback relating to or arising from late or non delivery during this period”

So reading this makes sellers believe that any defects will be removed and it does not say that you must upload tracking details to qualify to have defects removed.  The CS rep also quoted the following:-

“As always, please upload tracking details when you dispatch an item. This helps to keep your buyers informed, and adding tracking details when you dispatch gives you additional protection”

I agreed that yes uploading tracking details does offer additional protection in cases of INR’s for both buyers and sellers.  However, the words “additional protection” to me means more protection than what Ebay are already agreeing to do.

Can this be looked into please and a solution or decision given as a lot of low valued/low cost item sellers, like myself are going to suffer with defects that we were told initially would be removed.