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@ak_craft_crazy wrote:

Hi,

 

Please can someone explain why 2nd class large letter items keep getting a Late Delivery Mark against me for when Royal Mail deliver items later than your estimated delivery dates?

 

2nd class large letters only get a scan on delivery (most of the time this is, sometimes they get no scan) however eBay says that i dispatched this late????? However the first scan date and time is the exact same time as the delivery scan. How can i dispatch an item at the very same time it is delivered on the other end of the country? Luckily some of these are automatically removed but some stay and when i request them to be removed your AI bots just send the usually message. 

 

My items are collected by Royal Mail daily as we have a business account with them. So each item is not scanned as they are already bagged and tagged, unlike taking them to the post office where they can be scanned.

We provide a manifest to Royal Mail to say what is in the bags and once we do this all the items in these bags then get automatically marked as dispatched.

 

So why am i being held accountable for Royal Mail delivering items late? 

 

Sometimes it can just be best to remove the tracking barcode number on eBay to avoid the hassle.

 

Thanks

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Hi @ak_craft_crazy ,

For the ones that are not being removed automatically it would be best to contact customer support to review through the callback option.

Thank you,

Kat