Hi,

Please can i also recommend your EDD policy be looked into as it is a complete and utter shambles.

as it says 

"

How we calculate the EDD

EDD is tailored per order based on factors you control and broader delivery signals:

• Handling time typically set by the seller (how quickly you pack and hand items to the carrier)."

but then says

"

Why the EDD can include dates within your handling time

During peak periods, buyers may receive items later; at quieter times, sooner. To avoid a one‑size‑fits‑all estimate, we adjust EDD dynamically. This can create EDD ranges that overlap with dates inside your dispatch time, especially if you’ve set longer dispatch times to manage your workload."

then at the bottom says 

"

Best practices to stay protected

• Keep handling time and carrier service details accurate in your listings.
• Dispatch on time and use the service and carrier you advertised.
• Choose tracked services and upload tracking within 24 hours of dispatch.
• Monitor eBay announcements for network disruptions (e.g., severe weather, strikes, peak backlogs like Black Friday/Cyber Monday) that may affect EDD calculations.
• If you need to update listings, see our page on revising a listing.

Final note

We continuously factor in unexpected carrier network conditions when calculating EDD (e.g., severe weather, natural disasters, strikes, and major peak backlogs) to set realistic delivery expectations and apply appropriate seller protections."

So one minute your saying it calculates on handling times, then it basically says we will ignore these handling times but then says for best practice ensure they are accurate.

How can we provide accurate handling times/processing times when you ignore them anyway?

Thanks