Hi

There a real big issue with how the eBay system tracks postage status of Royal mail 2nd class/business 48 and first class/business 24.

And it's actually leading to conflict with buyers.

These services are not scanned with Royal mail until the point of delivery, if scanned at all.

And the orders are showing for customers as not dispatched because they are not scanned when picked up by Royal mail.

I'm getting increasingly angry messages from buyers wanting to know when their order will be dispatched and not believing me when I say it's been dispatched.

I've even had to block buyers because of the manner of some messages.

When we dispatch orders it needs to be shown on the buyers order details like it used to be.

The issue is magnified during the Christmas period as Royal mail takes a lot longer to deliver these services and often sitting on them for many days. The estimated delivery dates also don't seem to take into account the changes to the 2nd class delivery days which happened earlier in the year,and often showing an estimated date during a weekend.

This really needs looking into as it's creating unpleasant situations for both buyers and sellers.

Is it possible this can be investigated?

Kind regards 

Adam