@icecarmedia wrote:
katie@ebay wrote:
@icecarmedia wrote:
I seek clarification as to what merits negative feedback removal.
Hi @icecarmedia,
Feedback removal is slightly rare and is taken on a case by case bases. We must allow the buyer to have a space to provide their opinion on the transaction as a whole.
In some situations we may be able to disprove the comment based on factual evidence like tracking but if this is an opinion of a buyer we may not be able to disprove.
As mentioned they are taken on a case by case and we recommend speaking to customer support if you would like a specific review of feedback.
There may also be cases where a buyer misuses the feedback system. You can see the full feedback policy here.
Thanks,
Katie
I am aware of the policy and made sure I did not breach it
To fill in the blanks
Seller changed delivery co. Courier 'delivered' to non-existant porch
I complained to seller who then sent out a replacement via the correct delivery co.(top marks seller)
Turns out not as described, however too late to use money back guarantee.
Seller then ignored me.
I left a neg F/B stating the above, change of delivery co and not as described, which was swiftly removed
At the time it left a bad taste, which would be somewhat lessened should the removal reasons be made known with a route to amend/challenge removal made available.
If removal is indeed taken on a case by case basis (the inference is by human rather than bot) then why isn't the above, in the interest of transparency, the case?
Hi there,
Thank you for your reply.
As this is a public platform I am unable to discuss the ins and outs of a specific case or feedback.
However, the feedback can be removed based on words used within the feedback that may be against policy or could be used to disprove feedback.
Hope this information helps to provide some clarity.
Thanks,
Katie
