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19-11-2025 2:31 PM
@lamppostelectrical wrote:
So if the buyer that has opened a return due to this actually returns their order for a refund, will eBay be covering me for this ? Are you able to contact the buyers directly to advise them this is not my item ?
Hi @lamppostelectrical ,
We are not able to contact the buyers directly. If they make contact with eBay they will be advised the item number does not relate to your item. I appreciate the buyer will not always check but they can see this in the email as well.
Thank you,
Kat
I am currently out of office and will return on the 2nd of June. Please expect a delay in my reply