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@lamppostelectrical wrote:

Good afternoon,

 

Today I have been contacted by 2 different buyers saying they have received a recall message from eBay regarding an item they purchased from me.  Both buyers bought different items from me yet they have both received the same email.  More worrying is that the item referenced in the email is not one of my items.

 

Please see attached.

 

One of the buyers has now opened a return request for their purchase.

 

Please advise.

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Hi @lamppostelectrical ,

Thank you for the details.

The recall emails are for a specific sellers items which if the buyers check will be able to see it is not your item.  This may have sent in error to the buyers due to the item being similar or the buyers may have purchased from that seller previously. 

You are ok to advise them it is not your item. I will send the details to the policy team for review.

Thank you,

Kat