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katie@ebay wrote:

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@icecarmedia wrote:

I seek clarification as to what merits negative feedback removal.

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Hi @icecarmedia,

Feedback removal is slightly rare and is taken on a case by case bases. We must allow the buyer to have a space to provide their opinion on the transaction as a whole.

In some situations we may be able to disprove the comment based on factual evidence like tracking but if this is an opinion of a buyer we may not be able to disprove.

As mentioned they are taken on a case by case and we recommend speaking to customer support if you would like a specific review of feedback.

There may also be cases where a buyer misuses the feedback system. You can see the full feedback policy here. 

Thanks,

Katie 

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I am aware of the policy and made sure I did not breach it

To fill in the blanks

Seller changed delivery co. Courier 'delivered' to non-existant porch

I complained to seller who then sent out a replacement via the correct delivery co.(top marks seller)

Turns out not as described, however too late to use money back guarantee.

Seller then ignored me.

I left a neg F/B stating the above, change of delivery co and not as described, which was swiftly removed

At the time it left a bad taste, which would be somewhat lessened should the removal reasons be made known with a route to amend/challenge removal made available.

If removal is indeed taken on a case by case basis (the inference is by human rather than bot) then why isn't the above, in the interest of transparency, the case?