@icecarmedia wrote:
I seek clarification as to what merits negative feedback removal.
Hi @icecarmedia,
Feedback removal is slightly rare and is taken on a case by case bases. We must allow the buyer to have a space to provide their opinion on the transaction as a whole.
In some situations we may be able to disprove the comment based on factual evidence like tracking but if this is an opinion of a buyer we may not be able to disprove.
As mentioned they are taken on a case by case and we recommend speaking to customer support if you would like a specific review of feedback.
There may also be cases where a buyer misuses the feedback system. You can see the full feedback policy here.
Thanks,
Katie
