@hatsford wrote:
I sold an item late on Wednesday evening (1st). The item was on 2nd class postage with a 3 day handling.
The buyer opened a case for non-receipt on Sunday (5th)
Could you please explain how this is possible?
Can you offer advice as to what settings I should use to avoid this happening again as we are often unable to post for a few days - hence the 3 day dispatch time?
As the buyers feedback was less than inspiring, we had in fact posted the item tracked on Thursday, and the item had been delivered on Saturday , tracking was uploaded to ebay and showed delivered.
Can you explain how a buyer is able to open a non-receipt case when the item has been delivered? The buyer may have issues with the item and maybe want to open a case for other reasons, but it should be obvious that they should not be able to open a non-receipt case.
Hi hatsford, thanks for your question.
If you confirm the item number, I'd happy to look into it for you.
Thank you,
Marco
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