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@stephenjames_1234588 wrote:

Hi, there seems to be an issue with ebays tracking not working correctly for a few sellers,

 

royal mail 2d tracking has not worked for myself for around 3 weeks (the delivery confirmation only type)

royal mail 24/48 tracked was working fine until monday now that is not working either,  some example order numbers are:

 

07-13563-85600 , 01-13648-05697, 12-13515-92306

 

can someone please look into this, there is quite a few forums opened regarding this but it never seems to get fixed 

 

https://community.ebay.co.uk/t5/Member-To-Member-Support/Tracking-no-longer-works/m-p/7939477#M31935...

 

https://community.ebay.co.uk/t5/Seller-Central/Royal-Mail-2d-Tracking/m-p/7925386#M755511

 

https://community.ebay.co.uk/t5/Member-To-Member-Support/Tracking-no-longer-works/m-p/7939477#M31935...

 

 

this looks like it only effects some sellers as some items i've purchased myself on ebay seem to have royal mail tracking (and work correctly)

 

another thing i noticed is i added as a test the Ebay virtual tracking number to a couple of orders and the tracking numbers today have magically been synced to ebay by royal mail but the tracking status "delivered" has not (only tracking number provided), i did not upload tracking for these orders so the sync must be working somewhere for the tracking numbers to come through but something is wrong as the status is not updating to delivered.

 

thank you

 

kat@ebay marco@ebay 

 

 

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Hi @stephenjames_1234588 ,

Thank you for the providing the examples. We have reported this from the thread you tagged on so will include your account and examples. Once there is an update on it I will update the thread.

Thank you,

Kat