@bobsbrickstuff wrote:
How should we handle customs charges for orders from the US? We can purchase Royal Mail labels on their site, but I’m being asked to pay the customs charge which is no longer being collected at checkout. UPS is much more expensive for small packages. Can we ask the buyer to pay the extra? If they refuse to pay customs when it arrives it'll get returned and we've lost the money spent on postage.
Currently I’m wanting to suspend sales to the US, but as I use postage policies it won’t let me use the option in Postage preferences, I have to go through each policy individually. Is there another approach I can use that will be quicker? I’ve already done it once using Excluded locations to select North America, South America and “Central America & Carribean” but I had another US order yesterday
Also, I tried searching the forum, but it’s not easy to find information - I wrote “customs” in quotes, but it still gave me lots of incorrect results for “customers” and the “custom” part of “custom delivery”
The most up to date information we have can be found on our announcements here and here.
We will post more information there as we get it.
Thanks,
Dave
@guymafo wrote:
Have you seen this thread re threatening messages?
You haven’t been tagged.
GM
Hi guymafo, thanks for flagging this with us.
I've just flagged this for everyone, and we will escalate it as well from our end to make sure it is all ok.
Thank you,
Marco
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