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@soundsreasonableuk wrote:

Hi 

I have questions regarding international postage.

 

I set up Postage rate tables for postage outside the UK however when a customer attempts to buy from me they get a completely different price usually the maximum ie so they are in Europe and they get charged for USA.

This has only started happening since Simple Delivery became mandatory. Have looked in the forums and I'm not the only one

Also now if a customer is in Jersey they get charged the same as USA despite it being only liable for UK postage which I don't charge for? Again looked in the forums and I'm not the only one

 

t

hank you  

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Hi soundsreasonableuk, thanks for your question.

Simple Delivery does not affect international postage, as Simple Delivery is only available for local postage, so this wouldn't be related to Simple Delivery.

If that's is happening to you, I'd say it is related to the the zones/areas that are being picked up. Without looking at it, it might be right, but if you want, you can confirm an example with an item number, so we can replicate it and see if it is correct or not, and then we could take it from there in case it is wrong.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@sml192 wrote:

In your recent announcement regarding the changes to Royal Mail 2nd Class deliveries you state that Large Letters are not affected by the changes:

 

'These upcoming changes will directly impact 2nd Class Letters only. Large letters, parcels and 1st Class services will not be impacted by these changes.'

 

Is that actually correct though? 

 

I don't think it is as, although Ofcom and Royal Mail only mention 'Letters' in their official announcements, the Ofcom consultation document states (bottom of page 13) that Letters includes Large Letters:

 

' 11 'Postal packets' is defined in section 27(2) of the Act as "a letter, parcel, packet or other article transmissible by post."  For clarity, we use the terms letters and parcels in this document.  Letters includes Large Letters, unless stated otherwise.'

 

 

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Hi @sml192 

I cant comment on an Ofcom document but our shipping team are working directly with RM and providing the most up to date information as they have it. 

As it stands this will be correct and if there is any change to the information in our announcement we will update it as soon as possible. 

Thanks,

Dave

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@fjgjhgjkhkljkl_39 wrote:

You can search for fine art photography.

I was expecting mountains or lions or something. 

The reply doesn't really answer the questions though, lets forget the third question and focus on the first two please.

Does the Online Safety Act apply to eBay UK?

If yes does it prevent eBay UK from displaying images of naked women without age verification?

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Hi @fjgjhgjkhkljkl_39 

I don't have any information on how the OSA will be integrated onto the site, you can reach out policy team through the usual CS channels and they should be able to give you more information on it. 

Thanks,

Dave

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@asbtdistribution wrote:

As we only sell our own branded items on eBay how would we go about applying to have the "Direct From" "Item sold directly from the brand" Badge on our listings?

 

Any guidance would be greatly appreciated

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Hi @asbtdistribution,

I will check this and come back to you when I have more details.

Thank you,

Kat

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@pegr-834437 wrote:

Hi,

 

We all know times are hard but I'm just wondering if you have any knowledge of any business account promotions that may be coming up, possibly as a thank you to the loyalty (that we are thanked for with every contact) that business accounts have shown to eBay. Not just the standard off site promo or paid per click promo but maybe a week or month of reduced fee's as it seems business accounts have been totally forgotten about for the last 18/24 months.

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Hi @pegr-834437 

Unfortunately, we don't have any visibility on upcoming promotions, they're run by another team.

We just announced free seller clinics which might be helpful to you though. You can find everything you need to know on them here.

Thanks,

Dave

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@wellingnorth wrote:

From August 29th the US is ending the previous de minimis exemption for goods under $800. I can imagine that some American buyers may not be aware of this or may assume it does not apply to ebay purchases.

 

Bearing this in mind I just wanted to check whether ebay.com / ebay.co.uk will be displaying prominent messages regarding this to US buyers buying goods from UK sellers - ideally for example banners across UK listings or messages at the bidding + buying + checkout stages?

 

I understand that ebay generally covers sellers if buyers refuse to pay duty but it would be better to avoid the hassle of disgruntled buyers and returned parcels if possible.

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Hi @wellingnorth , just wanted to share the link below after this query on yesterday's chat.

Tariffs or potential tariffs will be displayed while checking out, so buyers can have full visibility on them. Please see the link in question here.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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