@soundsreasonableuk wrote:
Hi
I have questions regarding international postage.
I set up Postage rate tables for postage outside the UK however when a customer attempts to buy from me they get a completely different price usually the maximum ie so they are in Europe and they get charged for USA.
This has only started happening since Simple Delivery became mandatory. Have looked in the forums and I'm not the only one
Also now if a customer is in Jersey they get charged the same as USA despite it being only liable for UK postage which I don't charge for? Again looked in the forums and I'm not the only one
t
hank you
Hi , thanks for your question.
Simple Delivery does not affect international postage, as Simple Delivery is only available for local postage, so this wouldn't be related to Simple Delivery.
If that's is happening to you, I'd say it is related to the the zones/areas that are being picked up. Without looking at it, it might be right, but if you want, you can confirm an example with an item number, so we can replicate it and see if it is correct or not, and then we could take it from there in case it is wrong.
Thank you,
Marco
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