Hi Kat,

Thank you for your response, surely you can see where i am coming from? it is simple maths for example 2+2=4 but whomever created the way EDD works seems to think 2+2=1 for some bizarre reason.

It is not a one off it has been something myself and many other sellers have raised over the last few years but every time we say raise it, it falls on deaf ears.

Please can you provide me an email or community team member i can speak to directly to get this resolved or at least looked into properly. The CS team are just not interested when i raise it and give the usually copy and paste reply. You can see from my examples mathematically the EDD's you provide are not possible.

You are misleading customers by giving misleading EDD which is breaching consumer law. As us sellers do not control the EDD it is eBay that is causing this breach.