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@chwo-8547 wrote:

No, this is my buyer account.  I don't know that seller.

 

Moreover, I try to use "Report an issue with a seller", and show the seller company name, order ID and return ID to eBay, however, your system always said: "We ran into a problem. Please try again later."

 

I dont know how to do on next step.

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Hi @chwo-8547 ,

If you can provide the username for the account that the address is being used for returns we will follow it up for reporting on our side.

Thank you,

Kat