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@retroman303 wrote:

Hi there, I hope it’s okay to ask three questions in one post. I’ve only got time to paste this pre-typed post, and won’t be around for the rest of the session to add other questions, so I hope you don't mind.

 

1 – A bit odd, but on the page where previous weekly chats are available (as read-only, of course), the sessions for 02.07.25 and 09.07.25 are missing. I noticed when I went to access a previous chat for reference.

 

The page I’m referring to is at https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/bd-p/WeeklyChatwiththeCommunityteam

 

Why those two sessions are missing?

 

2 – In one of those missing sessions, I was told that a seller “probably” would not be able to request a refund for an unused SD label if they had sent their item with an untracked service.

 

I appreciate the fact that I was given an answer (and you were good enough to answer it nearly an hour after the chat session was over), but surely this should be a Yes/No answer. “Probably” indicates doubt and uncertainty, but the Shipping Team must be able to provide a definite answer to this simple question.

 

I know that the actual answer is almost certainly ‘No’, but it is frustrating when a question to which there should be a definitive answer is answered in a non-definitive way.

 

I’ll refrain from commenting on the fact that eBay are all but forcing private sellers to use tracked services, even for items where Royal Mail’s standard 1st/2nd class service and £20 cover is adequate.

 

3 – Simple Delivery again! If eBay overrides the buyer’s or seller’s choice of courier, does eBay charge the buyer/seller the original amount they paid for the service they chose, or does eBay increase/decrease the SD label fee according to the price of the service that eBay has chosen (over the buyer’s/seller’s original choice)?

 

Thank you.

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Hi @retroman303 ,

Thank you for the questions.

1.  Those two chat sessions from the 2nd and 9th of July are there.  They are just abit further down the page as sometimes when we follow up a query from another chat it makes them go out of order if that makes sense.

2.  Yes the items need to be sent with a tracked service so its one of the conditions to receive the refund for the unused label.

3.  I'll refer this one to the shipping team for confirmation. I'll follow up once I have more details.

Thank you,

Kat