Hi there, I hope it’s okay to ask three questions in one post. I’ve only got time to paste this pre-typed post, and won’t be around for the rest of the session to add other questions, so I hope you don't mind.

1 – A bit odd, but on the page where previous weekly chats are available (as read-only, of course), the sessions for 02.07.25 and 09.07.25 are missing. I noticed when I went to access a previous chat for reference.

The page I’m referring to is at https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/bd-p/WeeklyChatwiththeCommunityteam

Why those two sessions are missing?

2 – In one of those missing sessions, I was told that a seller “probably” would not be able to request a refund for an unused SD label if they had sent their item with an untracked service.

I appreciate the fact that I was given an answer (and you were good enough to answer it nearly an hour after the chat session was over), but surely this should be a Yes/No answer. “Probably” indicates doubt and uncertainty, but the Shipping Team must be able to provide a definite answer to this simple question.

I know that the actual answer is almost certainly ‘No’, but it is frustrating when a question to which there should be a definitive answer is answered in a non-definitive way.

I’ll refrain from commenting on the fact that eBay are all but forcing private sellers to use tracked services, even for items where Royal Mail’s standard 1st/2nd class service and £20 cover is adequate.

3 – Simple Delivery again! If eBay overrides the buyer’s or seller’s choice of courier, does eBay charge the buyer/seller the original amount they paid for the service they chose, or does eBay increase/decrease the SD label fee according to the price of the service that eBay has chosen (over the buyer’s/seller’s original choice)?

Thank you.