@retroman303 wrote:
Hi, I’d be grateful if you could clarify what would happen in the following scenario:
A Simple Delivery-eligible item sells (listed with the ‘Seller pays postage’ option selected). For reasons of their own, the seller does not use the SD shipping label, and sends the item via their own choice of courier and service, but does NOT use a tracked service. Within 14 days of the item selling, the seller requests a refund of the unused SD label fee.
The refund request page lists four conditions that must be met, the fourth one being that the item was sent using a tracked service. Given that the seller does not have their own tracking number to ‘over-write’ the one generated automatically by eBay (but does fulfil the other three conditions):
- Would the refund request be rejected on the basis that no tracked service was used?
- Can the seller even complete the refund request form in the first place if they have no ‘new’ tracking number, or does the system prevent the seller from proceeding to the end of the request form?
- Or is it the case that the seller WILL get the refund, but will – obviously – have to wait longer for their sale proceeds (due to the item not being sent tracked)?
I know that’s a lot of questions, but they’re all permutations of what might feasibly happen (in the absence of any hard concrete information such as other member’s experiences to go on).
Boiling it down, in the situation described in the first paragraph, will eBay refund the unused SD label fee or not?
Also, sorry if I should be asking in a separate post, but I have a related question. Another member mentioned the possibility of using Royal Mail 1st/2nd Class Signed For. Apparently, with this service, the buyer of the postage is given some kind of reference number or code (I’m sorry to be vague about this, but the member who mentioned it was also, by their own admission, not clear on the matter). According to Royal Mail’s website, these two services offer online delivery confirmation. This presumably involves some kind of scan at the point of delivery.
My question here is, in the same scenario as above, would the system accept the Signed For number/code in the ‘Tracking number’ field of the refund request form? Or is this a big no-no, as Signed For is not a fully tracked service?
I appreciate that this last question is a bit obscure (and maybe there is as yet no precedent to go by), so I’m happy to wait if you need to check this (and maybe some of the other questions) with the Shipping Team.
I hope that I’ve worded this in an easy to understand way, but do please let me know if you need me to clarify anything – I’d much rather that than receive answers based on a misunderstanding of what I’m asking.
Many thanks.
Hi irt303, thanks for your question.
Based on that scenario, if you don't send the item with a tracked service, you will probably not get a refund for the Simple Delivery label as per the refund policies. Same answer would apply for both questions in this case.
Thank you,
Marco
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