@lamppostelectrical wrote:
I tried adding a courier's tracking details to a sale this morning. The courier is APC. I get a message saying that another seller has already used that tracking number so I'm unable to add it. APC (and perhaps others) do re-use consignment numbers. How can I add this to my sale to ensure I am compliant ?
I contacted customer services and was told that I need to contact the courier so they can "unlock" the tracking number. This doesn't sound right to me.
Please advise.
Some carriers do recycle their tracking numbers. It's not something we have any control over. It could be a case that the number was already used on our site or when our system contacts the courier site it shows as already used.
As the tracking is generated by the courier you would definitely need to reach out to them to see if they can reissue or update the number so it doesn't flag as already delivered.
Thanks,
Dave
