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@d-o-y wrote:

Hi

Can you let me know when I will receive refunds for unused SD labels. I have claimed several times within the 14 day period since 30 May and received no response. I even sent details of all the orders and proof of postage but nothing has happened. Are ebay refunding or are they insisting that we pay even when not used. I sold an item and the buyer collected from me as he lived nearby but have still been charged.

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Hi @d-o-y ,

The refunds should be processed within 14 days. Can you let me know how many labels you are waiting for refunds on?

Thank you,

Kat