@dantwocats wrote:
Afternoon We now see we have the postage option of a free collection with simple delivery. but i have booked this two days in a row and no collection and no notice that i have ever booked a collection, and i see on the postage labels section of my hub it says drop off ,Customer services just said its royal mails problem but surly we should have some notice on our seller hubs that a collection has been book ? and notice that its going to be picked up instead of being left in the dark with postage overdo notices ,please look in to this as been another poor experience thanks
Hi @dantwocats
I'll ask the shipping team to have a look to see if there are any issues on this side. If you can PM the transaction IDs for the bookings that weren't collected I'll pass them on the guys to have a look.
Thanks,
Dave
