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@andreparr14 wrote:

As a buyer I want to know which carrier a seller / eBay intends to use. Currently in many cases all I can see under "Postage" is Standard or Express Delivery - it is not transparent as to which carrier corresponds to which service. Can this be made clearer please?

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Hi @andreparr14 

Thanks for the feedback, I'll pass this over to the site team to review as a possible update. 

Thanks,

Dave

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@andreparr14 wrote:

That doesn't seem to be the case - eBay states that de-selecting a carrier results in postage being more expensive

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Hi @andreparr14 

I understand what you mean. This way it can give less options when only one postage service is selected so if there are cheaper options with the de-selected courier then yes it can make it more expensive.

Thank you,

Kat

Thank you,

Kat

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@rugbyguy1960 wrote:

Hi Marco,

My main point is that BPF shouldn't be needed if a private seller sent a item by RM 48hr Tracked. BPF only means I no longer pay the price a item was actually listed for and as RM Tracked included compensation surely this is unfair for a buyer and seller.

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Thanks for your feedback, rugbyguy1960.

We will pass this on for you no problem. As advised before, anything else you wish to flag with us, please feel free to let us know. 

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@orange_ox wrote:

"these are the rates that have been set as part of the Simple Delivery service."

 

And why are the rates more expensive if sellers are unable to use Evri, for example because of distance to an evri drop off location rendering Evri untenable, is the extra fee a penalty?

 

Is there a forecast completion date for the simple delivery roll out, we were previously made to believe the 15th of April was that date?

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Hi @orange_ox ,

The roll out of the 15th of April was the start of the rollout. Its being done on a gradual basis since the 15th of April.

Thank you,

Kat

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@ruby*ryan wrote:

Why is it that the simple delivery options only show sizes up to 61cm long, when on the help pages it states you can send an item up to 120cm in length by Evri (and I had settings to use RM and Evri for the screen shot).

 

 

 

From https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575

To send your items through the Simple Delivery programme, your packaged item will need to meet the following requirements:

Weighs up to 20kg
Dimensions:
For an EVRi parcel shop drop-off – no side exceeds 120cm in length, the volume is no more than 245cm. To calculate the volume, add together the two shortest sides and multiply it by two, and then add the length
For a Royal Mail parcel shop drop-off or collection – dimensions should be up to 61cm x 46cm x 46cm
For locker drop-off – dimensions shouldn't exceed 66cm x 41cm x 38cm
£750 or less (Buy It Now price, auction starting price or reserve price)

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Hi @ruby*ryan 

I'll reach out to the Simple Delivery Team on this and let you know what they come back with.

Thanks,

Dave

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@rugbyguy1960 wrote:

Hi Kat,

The email I sent to Contact Community was sent on the 10th April and as yet I have not had any response.

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Hi @rugbyguy1960 ,

Its possible that spam filters may have intersected the communication. If you re-send the email we'll have it followed up.

Thank you,

Kat

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@custom-giftsuk wrote:

So is RM48 included in Premium Service? Is 2nd class post included as shown on the image I attached earlier? If you can let me know because currently we send everything 1st class / RM24 as we thought that would be enough for Premium Service but if RM48 or 2nd class post can get it, we would look at that option

 

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Hi @custom-giftsuk ,

If you check here it has the list of eligible delivery services

Thank you,

Kat

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@a45heaven wrote:

How do you as ebay employees feel the introduction of the Simple Delivery Process has been managed ?

Did it achieve its goals, and timescales?

What are the users feedback experiences?

When will it be deployed to Business Sellers?

 

I see there was actually a 'Team' allocated to the process. 

("We have been passing the sentiment from the community to the Simple Delivery Team but there are no plans to change the rollout") .

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Hi a45heaven, thanks for your question.

I consider this to be internal information, and due to the nature of your query, I'm afraid I wouldn't be able to disclose information such as goals achieved, feedback, etc.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@orange_ox wrote:

Can i send aerosol spray paints through simple delivery if i only have Royal Mail selected, given Royal mails own T&Cs expressly prohibit all aerosols for both business and private accounts? I cannot find the prohibited list for simple delivery, can you link to it?

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Hi @orange_ox ,

This item would not be allowed through Simple delivery. Please scroll down on the page here to see the restricted and prohibited items list.

Thank you,

Kat