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@rugbyguy1960 wrote:

Hi.

Please can you give a explanation as to how these changes benefit users because from a PR point of view it's a monumental disaster. As a seller I cannot deal directly with RM anymore and as a buyer I know I am paying more than a seller lists a item for. How is this beneficial.

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Hi rugbyguy1960, thanks for your question.

If with changes you mean Simple Delivery, you can click here, and you will see the benefits of Simple Delivery. If you mean the BPF, then you can click here.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@rugbyguy1960 wrote:

My second question is are the forums actually moderated by humans or A.I because I have responded to messages saying I disagree with a decision and have asked for clarification and not once have I had a reply. To make matters worse I have emailed the Community Team more than once and yet again i have never had a response. Why is this ?

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Hi @rugbyguy1960 ,

It is moderated by humans. If you can share when you sent the community team messages we can have that checked.

Thank you,

Kat

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@*kittylou* wrote:

Hi, just following up on problem I brought up on the weekly chats 12th & 19th March with the ordering of items in the Lowest Price search not working (private buyer items coming ahead of business even though they are not cheaper). I know from other threads that this has been reported by others too.

 

Can you advise why it still isn't working and when it will be fixed?

 

Thanks, Katharine  

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Hi @*kittylou* 

This was raised with the Tech Team when you reported it. It hasn't been confirmed as a tech issue so there isn't an update. We will continue to pass any examples we receive to the Tech Team and post any updates as we receive them. 

Thanks,

Dave

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@andreparr14 wrote:

Many people do not want to use EVRI as a courier, and whilst it is useful to be able to de-select them, why does this result in the cost of Royal Mail postage options increasing!

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Hi @andreparr14 ,

Yes there is the option to select either courier as your preference. Royal Mail postage rates are not being made more expensive just because it is  as sellers preference, these are the rates that have been set as part of the Simple Delivery service.

Thank you,

Kat

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@dantwocats wrote:

yes same words used but better results out side of ebay for items in ebay ? 

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Thanks for confirming, dantwocats. You have 2 or 3 screenshots where we can see more/better results from Google than eBay, so we can take a further look?  Also, I'd need you to confirm the key words you're using and kind of item you're looking for.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@letpigsfly wrote:

Why is the buyer protection fee not optional? What if I dont want protecting? 

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Hi letpigsfly, thanks for your question.

The answer to your question can be found here.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@andreparr14 wrote:

When is this going to happen, and why has there been no communication from eBay about the now delayed rollout? 

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Hi @andreparr14 

There is no delay in the rollout, as far as I'm aware it is continuing as planned. With any updates of this size its sometimes run in baches to ensure there are no unforeseen issues caused. With a smaller group its easier for the team to spot any issues and make sure it doesn't cause a site wide issue. 

I don't have any visibility on the schedule for the rollout but its shouldn't be too much longer to reach 100%.

Thanks,

Dave

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@paul-and-marley wrote:

Hello. Do you have any idea when extra couriers will be added to Simple Delivery such as Yodel etc? 

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Hi @paul-and-marley ,

They are working on bringing in other courier options but we don't have any set date on that as of yet.

Thank you,

Kat

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@dantwocats wrote:

Q why when listing a old cigarette card or trade card are we still getting only the large letter option for post with SD there is no letter potion for these small under £10 items ? + why are my older listing still showing the wrong shipping size & postage price with Simple delivery,

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Hi @dantwocats 

If you want to PM me some examples, I'll have a look to see what's happening. 

Thanks,

Dave

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