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@bojangled wrote:

kat@ebay 

Given the current heavy discussions and questions on the boards re SD could there be some better communication? On the announcement board there is a very long and wordy piece from Eve Williams.

The help pages are of similar wordiness. 

How about a step by step, simple guide? A YT video? Some people learn visually or by actually doing.

Even some updates about the PO accepting/not accepting packages. 

As the private sellers are up in arms about this, it doesn’t help anyone when the information is lengthy and scattered, CS advising very different solutions. 

Just think some positive help is needed, rather than users having to wait until their parcel is rejected at the PO.  The mentors can only do so much, and with all due respect the community team, you are only ‘live’ for and hour a week and can’t give definitive answers.

Jo

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Hi @bojangled ,

I appreciate there is a lot of different parts of information for the simple delivery process. That is a great suggestion on the YT video or simple guide. I will share this internally as a request.

In the meantime we will review the main questions coming up on Simple Delivery and work on providing further clarification.

Thank you,

Kat