@lincolnshiremarine wrote:
Good afternoon Dave
You have misunderstood.
The parts are NOT missing, because the buyer has not received the item as the eBay Global shipping programme have not delivered it, the tracking clearly shows this.
The buyer has opened a case stating parts missing instead of item not received.
I have spoke to customer service on 2nd April and 5th April, both occasions told that someone would get back to me, and they have not, hence me contacting you.
Are you suggesting I contact eBay for a third time and explain again the situation?
Why could they not resolve it the first and second time, furthermore, we are protected as sent the item via eBay global shipping, but as the buyer has listed the wrong reason, it being put to us to resolve this, when we do not have too.
Best wishes
Ah apologies @lincolnshiremarine
I get you now. You will need to speak to CS about this issue though, they are the only team that can action cases. We dont have the necessary permissions to handle this, you will need to speak to them to get this issue resolved. CS should be able to change the type of case over for you and make sure you are covered.
The GSP team can't action cases either, so there isn't anyone there that I can speak to with the permissions to resolve this issue.
Thanks,
Dave
