Good afternoon Dave

You have misunderstood.

The parts are NOT missing, because the buyer has not received the item as the eBay Global shipping programme have not delivered it, the tracking clearly shows this.

The buyer has opened a case stating parts missing instead of item not received.

I have spoke to customer service on 2nd April and 5th April, both occasions told that someone would get back to me, and they have not, hence me contacting you.

Are you suggesting I contact eBay for a third time and explain again the situation?

Why could they not resolve it the first and second time, furthermore, we are protected as sent the item via eBay global shipping, but as the buyer has listed the wrong reason, it being put to us to resolve this, when we do not have too.

Best wishes