@wellingnorth wrote:
From reading the forums it seems like people are still having problems with local Post Offices accepting mislabelled parcels.
After last weeks chat user Warmyn-81 reported in message 39 of the below thread that Post Offices had been notified that they should accept all parcels with 'Marketplace Seller' on the label regardless of actual size / weight. https://community.ebay.co.uk/t5/Seller-Central/Post-Office-and-Simple-Delivery/td-p/7817702/page/2
Yesterday I asked the generally switched on staff in my two local London Post Offices if they knew about this and they didn't.
This may be a Post Office communication issue, but it is affecting ebay sellers, so could ebay push them to resolve this issue please? One of the clerks I spoke to yesterday explained that last year they had accepted some overweight parcels and had been fined by Royal Mail for doing so, so you can imagine why being told that ebay have said it's okay may not be persuasive.
One thing that might help would be a public facing page on postoffice.co.uk explaining the policy that a customer could show to reluctant branch staff.
It would also help if there was clear advice on ebay.co.uk explaining what sellers should do in this situation. For example an alternative would be to take the parcel somewhere that will not check the weight, like a Royal Mail delivery office (limited hours) or a CollectPlus location that accepts Royal Mail parcels (not all of them). Clear information about whether the prepaid ebay label can be quickly cancelled and refunded in these circumstances would also be useful.
Hi @wellingnorth,
I have seen some posts on this recently. Royal Mail should have notified all the PO branches how to handle this situation. There does seem to be an issue with a small number of branches. We have passed this back to the shipping team and they are reaching out to RM through their channels to get this resolved ASAP.
Thanks,
Dave
