@custom-giftsuk wrote:
Thank you Dave for clarifying that. I know that listings contain several words that must be on that list so the automated system should pick it up and refuse the listing, so why is the system allowing these words - which are clearly offensive/abusive to go through, coupled to the fact that when they get reported the automated report comes back as stating that there is no breach and the term isnt offensive? I've even created a listing as a test with a variety of offensive/abusive words and it's been allowed (and I subsequently deleted said listing)
Hi @custom-giftsuk,
Depending on how a number of different factors a report can sometimes be handled by automation or by an agent. I can't see how the reports are handled so I can't say why something was or wasn't removed.
The CS team might be able to see to provide more information on the term that was allowed ( I wont ask you to post it here just incase it flags on our list!)
Thanks,
Dave
