Payments on Hold - Business Account

Hi. We reactivated our business account on 1st January 2025 and payments were put on hold. We understand the reason for this, but cannot decipher why, three months later, all payments are still on hold.

We have spoken to CS about this a number of times and have been told (twice) that it's because of the new payment system (it isn't, that's for private sellers only), we were then told that the payment hold would be removed after 90 days (i.e. end of March), another CS (Dublin) spoke to the Holds Team who assured us that it would be removed at the end of February, not March. But here we are, now in April, and all payments are still on hold.

Today, CS told us that it is because our available funds are in the minus (£-2.61) and that to release the payment hold, we just needed to pay the money owed. This seems unlikely as, with rolling fees to pay and daily withdrawal of funds for businesses (when payments aren't on hold), there must often be times when available funds are in the minus. Anyway, I was sent a link to make the payment, but the link takes me to a screen which tells us that the sum we owe is £0.00!! Also, the link to make the payment of £0.00 is not active.

Any chance this could be resolved please? Thanks 😊