@johannadee wrote:
Hello all,
The eBay pages for Simple Delivery include the following quote:-
"If your parcel exceeds the maximum size and weight of the label, and you listed using our recommended size and weight for your item, you won't have to pay any additional costs. Just go ahead and use the Simple Delivery postage label, as we’ve made sure the carrier will accept your package for delivery."I have raised this with both my usual drop-off points, a sub Post Office and a Crown Office Post Office and neither has had any instructions to accept inappropriate labels. In fact, they advise me that they have already turned away many such parcels as they would be fined by Royal Mail for accepting them.
So my question is, if the AI has incorrectly guessed the dimensions and weight of my parcel, or overridden my choice of service or the buyer has chosen, say, a Large Letter price when it should be a small parcel, am I best cancelling the order, relisting and asking the buyer to buy again with the correct postage?
Hi johannadee, thanks for your post.
They will definitely be accepted, you don't have to cancel it, which is why we are stating that in our Simple Delivery page.
Thank you,
Marco
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