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@firstgardencity wrote:

Why would a customer be given my private email address by eBay on the phone when she phoned re:non-delivery of an item.  Surely she should have been told to use eBay messaging as this is probably a contravention of the Data Protection Act?

 

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Hi @firstgardencity 

Thanks for reaching out on this one. 

Customer support shouldn't give out any personal information to buyers. Is the the email address different to the the one shown on your business seller information?

Thanks.,

Dave.

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@petals-and-paws wrote:

Please can someone explain what is happening with estimated delivery dates?

 

Items which are due to be dispatched tomorrow are showing estimate delivery of tomorrow - Friday; it's impossible for an item to be delivered the same day it's posted and there's a high chance it won't be delivered the following day either, considering the current Royal Mail strikes.

 

Additionally, if a buyer sees an estimated delivery date of tomorrow, they understandably expect the item to  be posted today and I've had buyers message me with this exact query. I've even had estimated delivery times of 2 days before the item is due to be dispatched!

 

I know eBay have a new system for calculating delivery dates but to give buyers estimated delivery dates which are impossible to meet is incredibly misleading, clearly there's something not working somewhere.

 

Hopefully this can get resolved, thanks in advance for your help.

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Hi @petals-and-paws ,

We have had alot of feedback on this for the estimated delivery dates, even already on this chat today.  While we have no confirmation at the moment for this calculation to be changed we are pushing these forward with the shipping team to review.  I'll also include the example you have given today.

Thank you,

Kat

Hi @2015-enste ,

This is strange if the codes have been received on your phone before.  It would be best to have your account checked over including the registration part of the phone number itself.  We are unable to check into the account on the community side.  

Please go to the contact us option here.

Thank you,

Kat