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@williabaxte7 wrote:

Good afternoon. When I have entered the community chat board and exited again I have dropped into the .com site had to close page and go back into . Uk site .has this glitch been reported at all . As it has happened 3 times now . I am using Firefox ?

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Hi @williabaxte7 ,

We are aware of this issue that is happening  with going to the US site. We have an open ticket with tech who are working on it to resolve. As soon as a fix is applied we will update the community.

Thank you,

Kat

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@funkybunnie-direct wrote:

If a report about an item is made to ebay, it states that I will be informed of ebay's decision. How long does it take to make a decison, as I have reported over 30 since the beginning of October and have not received one email and zero action has been taken on any of the sellers ...

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Hi @funkybunnie-direct 

Its worth checking your spam folder for replies to the mails as some providers can flag the mail and block it.

Depending on the action that was taken on reports it may not be possible to see it when you’re not the account holder. For example, its possible there were payment holds placed on the account or there were requests for more info and a time frame was set for them to reply.

Thanks,

Dave

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@nakedkeg wrote:

Thanks Dave,

 

As I've already stated, I've spoken to CS, and other than being told that there is a known issue with Royal Mail interface/link with ebay, they weren't prepared or able to fix my issues.

 

Is there anything else I can do to get ebay to resolve this ?

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Hi @nakedkeg 

If the issue was caused by a known tech issue any defects that it caused are usually removed whan a fix is rolled out. 

Thanks,

Dave

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@technthread wrote:

Can eBay put out a GPSR video out explaining the ins and outs of how it is going to work for everyone.

 

It gets more confusing by the day reading different interpretations. Many of us will just switch EU / NI off in December as it stands. 

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Hi technthread, thanks for your message.

Thanks for the suggestion, I will pass this on, so that can be taken into consideration as well.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@technthread wrote:

Can eBay put out a GPSR video out explaining the ins and outs of how it is going to work for everyone.

 

It gets more confusing by the day reading different interpretations. Many of us will just switch EU / NI off in December as it stands. 

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Hi technthread, 

We did some digging and we noticed that we actually have a video on this, sorry I wasn't aware of this at the time of your suggestion. Hope that helps and that it is what you meant/were looking for. If you click here, you can see the video there.

Have a good weekend,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.