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@direct.gifts wrote:

I have an ongoing issue with Multi Buy Orders. I did report this on the techincal issues part of the forum a few months ago.

 

For example a customer buys 5 items across different listings. It correctly calculates the 10% discount the customer should get but splits the items across 2 orders.

 

One of the reasons for offering a 10% discount is to pass the postage savings I get onto the customer. However as it splits it in 2 orders we sometimes ship as 2 seperate orders as it is difficult to identify in Royal Mail click and drop which orders need to be merged.

 

Ideally it should place the 5 items under the same order number.

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Hi @direct.gifts ,

I will follow up with you offline for this as I will need to check to see your previous report and get some examples.

Thank you,

Kat