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@nutrafituk wrote:

With regards to a negative/neutral feedback removal request - can you actually start considering facts and evidence more than what a buyer just says? It turns out that video or photo footage, documents and any other evidence is not good enough for you as you 'did not handle the item'. In that case you should never be in a posotion to remove any feedback as you never handle any item. By supporting a buyer's comment without any proof, you do take sides with them when a seller can contradict their statement. Your 'buyer's experience' reason not to remove any feedback is utter disgrace as anything can be considered as such. It would be nice to actually see some care more than just reading a script.

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Hi @nutrafituk ,

I appreciate how frustrating it can be when getting negative and neutral feedback from a buyer when you have done everything right as a seller.  While eBay does its best to protect both sellers and buyers essentially we do not see or handle the item so it can be subjective.  

Thank you,

Kat