Whilst I like to hear it has been a focus in reality I sent a list of accounts selling over 200 brand new items all different sizes and management told me these are not a business within eBays eyes, also the one which has 'small family run business' in the about us which me, many others, you, concierge staff, concierge managers, Pro Trader staff have all reported yet is STILL on a private account. This is the reality of it, words are easy but real actions are not following the words, granted 5 or 6 accounts may have been asked and REWARDED to upgrade but the issue is huge and eBay are not giving it the attention it needs. 

Sorry you are getting it as you are the face as management dont dare speak to us minions but the site has bigger problems than they care to admit in regards to this.